Terms and Conditions of Website Use, Order Inquiry, and Purchase Process

Pre-Purchase Consultation

Free consultation is provided before purchase to select the appropriate masterbatch for the customer’s application.

Formulation Confidentiality

Customers’ proprietary formulations are strictly confidential and will not be shared with any third party or company.

Minimum Order

Sales are conducted for a minimum of 1 ton and above. Orders below 1 ton are only accepted for regular customers or under special conditions.

Other Siraf Plast Regulations

Payment

Payment can be made via cash, guaranteed check, or 50% advance payment with the balance settled before delivery. Full payment must be completed before the goods leave the warehouse.

Pricing

Prices are determined daily based on fluctuations in raw material costs. Quoted prices are valid for 3 business days, and transportation costs are borne by the customer (unless otherwise agreed).

Sample and Testing

Free samples are provided only for orders above 5 tons or for established customers. If testing is required, the cost of sample transportation is borne by the customer.

Delivery Time

Delivery time ranges from 3 to 7 business days, depending on the order type. For special or customized orders, delivery time is determined after formulation approval.

Returns and Warranty

Returns are accepted only if the product does not meet the specified technical requirements. Complaints must be reported within 7 business days after delivery. Returned samples will be inspected, and if a defect is confirmed, the product will be replaced or refunded.

Packaging

Products are supplied in standard 25 kg bags. Customized packaging is available only for orders above 5 tons.